Privacy Policy

1. Introduction

Islamocity Online Institute of Learning ("Islamocity", "we", "us") respects your privacy. This policy explains what personal information we collect, why we collect it and the choices you have. By using this website you agree to the practices described here.

2. Information We Collect

Information you give us: your name, email address, phone or WhatsApp number, country, and the details you share in our contact, free trial and teacher application forms, such as the learner's age, current level, preferred lesson times and your message.

Information about teacher applicants: qualifications, experience and identity documents that you choose to submit.

Technical information: basic details such as device type, browser, pages visited and approximate location derived from your connection, collected through standard website technologies.

Payments: we do not collect or store your full card number. Card payments are completed on a secure page run by an authorised third-party payment provider, and we receive only confirmation of the payment.

3. How We Use Your Information

We use your information to reply to your enquiries, arrange trial and regular lessons, match learners with suitable teachers, process payments, send important service messages, improve our website and services, keep our services secure, and meet legal obligations.

4. Children's Privacy

Many of our learners are children. We collect a child's information only from a parent or guardian, or with their permission, and we use it only to provide lessons and communicate about them. Parents may ask to see, correct or delete their child's information at any time.

5. Names, Photos and Certificates

We display a learner's name, country or photo on our website only with the consent of the learner or the parent or guardian. You can ask us to remove it at any time and we will do so promptly.

6. Sharing Your Information

We do not sell your personal information. We share it only with teachers who need it to deliver lessons, with trusted service providers who help us run the website, communicate with you or process payments and who are required to keep it confidential, and with authorities where the law requires.

7. Data Security

We protect personal information with reasonable technical and organisational safeguards, including encrypted connections, access controls and restricted administrator access. No online system can be completely secure, but we work to protect your information and review our practices regularly.

8. How Long We Keep Information

We keep personal information only for as long as it is needed for the purposes above, or as the law requires. When it is no longer needed we delete it or anonymise it.

9. Cookies and Analytics

This website uses essential cookies to work properly. We may also use analytics tools to understand how visitors use the site in aggregated form, so that we can improve it. You can control cookies through your browser settings.

10. International Transfers

Our learners, teachers and service providers may be in different countries, so your information may be processed outside the country where you live. Where this happens we take reasonable steps to protect it.

11. Your Rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict certain uses, to withdraw consent, and to complain to your local data protection authority. To use these rights, contact us through the Contact page.

12. Third-Party Links

Our website may link to other websites. We are not responsible for their content or privacy practices, so please read their policies.

13. Changes to This Policy

We may update this policy from time to time. The latest version is always on this page.

14. Contact

If you have questions about privacy, please reach us through the Contact page of this website.